Frequently Asked Questions
With over 15 years of experience under our toolbelts, there’s no problem our technicians haven’t encountered while maintaining homes in Dubai’s demanding climate. Supported by our friendly and knowledgeable bookings team, resolving maintenance issues—both big and small—is what we do best.
We receive a wide range of questions about systems, procedures, and services. To help, we’ve asked our expert team to share the most common questions they hear and compiled their answers below. If you don’t see what you’re looking for, give us a call or send us a message—we’re always happy to help
Air Conditioning Systems
How often do AC units need replacing?
How often an AC unit needs replacing varies based on factors such as the unit type, how frequently it’s used, maintenance quality, and surrounding conditions. Below are some general estimates:
Central Air Conditioning:
Central AC systems typically last 15–20 years, with regular servicing helping to extend their lifespan.
Window Air Conditioners:
These units generally have a lifespan of 8–10 years, though proper cleaning and upkeep can help them last longer.
Ductless Mini-Split Systems:
With good maintenance, mini-split systems can operate effectively for 15–20 years.
To help extend the life of any AC system, routine maintenance is key. This includes replacing filters, cleaning coils, monitoring refrigerant levels, and scheduling annual professional inspections.
Should you choose a conventional AC unit or a modern inverter type?
Download our free AC guide to learn more about both technologies:
FIWU-E-book-1.pdf
What are the benefits of replacing my old AC unit with a new one?
Upgrading to a new AC unit can boost energy efficiency, lower power costs, improve cooling performance, and reduce the need for frequent repairs.
How long does the AC replacement process take?
The timeline depends on the complexity of the installation, but most AC replacements are finished within two to three days. Our team works efficiently to keep disruption to a minimum.
Do you offer warranties on new AC installations?
Yes, we offer a 12-month warranty on all new AC installations, giving our customers complete peace of mind. For full-property AC replacements, we also include a free Essential Annual Maintenance Contract, which guarantees a 90-minute 24/7 emergency response for all AC, electrical, and plumbing issues.
Can I choose the brand of the new AC unit?
Absolutely! We provide a range of top AC brands and help you select the best option for your specific needs and preferences. Our free guide also explains the differences between conventional and inverter AC systems.
AIR CONDINTIONAR REPLACEMENT
How often do AC units need replacing?
How often an AC unit needs replacing varies based on factors such as the unit type, how frequently it’s used, maintenance quality, and surrounding conditions. Below are some general estimates:
Central Air Conditioning:
Central AC systems typically last 15–20 years, with regular servicing helping to extend their lifespan.
Window Air Conditioners:
These units generally have a lifespan of 8–10 years, though proper cleaning and upkeep can help them last longer.
Ductless Mini-Split Systems:
With good maintenance, mini-split systems can operate effectively for 15–20 years.
To help extend the life of any AC system, routine maintenance is key. This includes replacing filters, cleaning coils, monitoring refrigerant levels, and scheduling annual professional inspections.
Should you choose a conventional AC unit or a modern inverter type?
Download our free AC guide to learn more about both technologies:
FIWU-E-book-1.pdf
What are the benefits of replacing my old AC unit with a new one?
Upgrading to a new AC unit can boost energy efficiency, lower power costs, improve cooling performance, and reduce the need for frequent repairs.
How long does the AC replacement process take?
The timeline depends on the complexity of the installation, but most AC replacements are finished within two to three days. Our team works efficiently to keep disruption to a minimum.
Do you offer warranties on new AC installations?
Yes, we offer a 12-month warranty on all new AC installations, giving our customers complete peace of mind. For full-property AC replacements, we also include a free Essential Annual Maintenance Contract, which guarantees a 90-minute 24/7 emergency response for all AC, electrical, and plumbing issues.
Can I choose the brand of the new AC unit?
Absolutely! We provide a range of top AC brands and help you select the best option for your specific needs and preferences. Our free guide also explains the differences between conventional and inverter AC systems.
Duct Cleaning
Why Do AC Ducts Need Cleaning?
Over time, AC ducts collect dust, dirt, allergens, mold spores, and other airborne contaminants. When the system operates, these particles are circulated throughout your indoor space, affecting air quality and system efficiency. Dirty ducts restrict airflow, forcing your AC unit to work harder, which increases energy consumption and accelerates wear and tear. Regular duct cleaning helps maintain healthier indoor air, improves cooling performance, and extends the lifespan of your HVAC system.
How Can I Tell When It’s Time for AC Duct Cleaning?
You may need AC duct cleaning if you notice any of the following signs:
Dust buildup around air vents or on surfaces shortly after cleaning
Unpleasant or musty odors when the AC is running
Increased allergy or respiratory symptoms indoors
Uneven cooling or weak airflow from vents
Visible mold growth inside ducts or around vent covers
Recent renovation, construction, or pest activity
AC has not been serviced or ducts cleaned for several years
How Can I Clean AC Ducts Myself?
Basic AC duct maintenance can be done by homeowners; however, it is important to understand that DIY cleaning is limited and cannot replace professional duct cleaning. What You Can Safely Do Yourself You may perform light surface cleaning using the following steps: Turn off the AC system at the thermostat and power source. Remove vent covers and wash them with warm water and mild detergent. Vacuum visible duct openings using a vacuum cleaner with a long hose and brush attachment. Wipe inside reachable areas of the ducts with a damp microfiber cloth to remove dust buildup. Replace or clean air filters regularly (every 1–3 months). Keep surrounding areas clean to reduce dust entering the system. These steps help reduce surface dust and improve airflow at vent level.
What Type of AC Duct Cleaning Is Best?
At Fix It With Us, we use Rotobrush® duct cleaning machines operated by specially trained technicians to ensure the highest standard of cleaning. This system:
Loosens more dirt and debris than many alternatives thanks to its accelerated spin cycle.
Removes packed dirt and mould at the source using a high-powered industrial vacuum, preventing contamination from spreading.
Includes antibacterial fogging as a final step to eliminate any remaining bacteria within the ducts.
This method delivers deep, thorough cleaning that improves indoor air quality, reduces allergens, and keeps your AC system running efficiently.
Is AC duct cleaning necessary?
AC duct cleaning is not always mandatory, but it is necessary in many situations to maintain good indoor air quality, efficient cooling, and system longevity.
When Should I Get My AC Ducts Cleaned?
You should consider AC duct cleaning when there are clear signs of contamination, reduced performance, or health concerns, or as part of regular preventive maintenance.
Coil Cleaning
What Are AC Coils and Why Do They Need Cleaning?
Your AC unit contains a coil responsible for cooling the air circulated through the system. Located in your indoor unit, the coil is constantly exposed to moisture, making it prone to dirt, dust, and mould buildup.
Over time, accumulated debris can seep into your AC system, affecting indoor air quality and potentially causing unpleasant odors. Dirty coils also reduce system efficiency, increasing energy consumption and straining your AC.
For optimal performance, professional AC coil cleaning should be carried out every 18 to 24 months. Regular maintenance ensures your system runs efficiently, provides cleaner air, and extends the lifespan of your AC unit.
Can I Clean My AC Coils Myself?
Cleaning AC coils can be potentially dangerous, as it involves working with both water and electricity. Additionally, many components within the indoor unit must be carefully removed to access and clean the coils safely.
This process requires specialized knowledge and technical expertise, which is why AC coil cleaning should only be performed by qualified professionals like the technicians at Fix It With Us.
Is AC Coil Cleaning Worth It?
Yes. Professional AC coil cleaning removes dust, sand, allergens, and other debris that accumulate on your coils, allowing them to efficiently remove heat from the air.
Dirty coils can lead to:
Indoor condensation, causing leaks and potential ceiling damage
Restricted airflow, reducing cooling efficiency
Higher energy consumption, increasing electricity bills
Additional strain on your AC system, potentially resulting in costly repairs
Regular coil cleaning is therefore a cost-effective and essential part of home maintenance in Dubai, ensuring your AC runs efficiently, lasts longer, and keeps your home comfortable year-round.
How Much Does It Cost to Clean AC Coils?
The cost of AC coil cleaning depends on the number of units in your home and the ease of accessing the coils. Many coils in the UAE are located inside ceilings with limited access, which may require ceiling cuts to reach the coils. A hatch can also be created for easier access in the future.
At Fix It With Us, our coil cleaning service ranges from 1,000 to 2,050 AED per unit. If ceiling repairs are needed, these are charged at 250 AED per hour + materials (all charges plus 5% VAT).
Whenever a ceiling cut is necessary to ensure optimal AC performance, we provide seamless ceiling repair as part of the service, ensuring your home is left neat and fully functional.
How Often Should You Clean AC Coils?
AC coil cleaning should be performed every 18 to 24 months. When coils accumulate dirt and debris, your system has to work harder to maintain the desired temperature.
Neglected coils can lead to:
Water leaks
Higher DEWA bills due to increased energy consumption
Increased risk of breakdowns and costly repairs
Regular coil cleaning ensures your AC operates efficiently, lasts longer, and keeps your home comfortable year-round.
Electrical Services
What electrical services do you offer?
FIWU delivers a complete range of essential electrical services for homes. Our offerings include troubleshooting electrical faults, installing garden lighting, replacing sockets and light switches, and upgrading ceiling lights. These services are ideal for those moving into a new home or looking to modernize older fixtures and fittings.
Our team of qualified electrical technicians ensures every job is carried out safely and meets all compliance standards. Share your requirements with us, and receive professional guidance for all your home electrical needs.
How do I contact electrical service providers in an emergency
Electrical services are in high demand. While Fix It With Us strives to accommodate emergency requests whenever possible, the most reliable way to guarantee immediate support is through an annual contract. With this plan, a 90-minute emergency response is assured, any time of day or night.
What is the most common electrical service installation?
Our most popular electrical services include replacing ceiling lights, sockets, and light switches, as well as addressing tripping circuits in the distribution board. If you have any questions about your electrical system or its components, contact our expert customer service team for professional guidance.
Are your electricians licensed and insured?
Yes, all our electricians are fully licensed and insured, guaranteeing that every job is completed safely and in full compliance with local regulations and safety standards.
Do you offer emergency electrical services?
Electrical services are in high demand, so while Fix It With Us will do its best to fit in emergencies, the best way to guarantee emergency response is to sign up for our Essential Maintenance Annual Maintenance Contract where the 90-minute emergency response is guaranteed 24/7 to address urgent electrical issues promptly and safely at any time of the day or night.
What should I do if my circuit breaker keeps tripping?
Frequent breaker tripping may indicate overloaded circuits, short circuits, or faulty appliances. It is recommended to unplug all devices on the affected circuit and contact a professional electrician to safely diagnose and resolve the issue.
Can you help with energy-efficient solutions?
Yes, we provide a range of energy-efficient solutions, including LED lighting and smart thermostat installations, designed to help reduce energy consumption and lower DEWA bills.
Plumbing Services
What services do most plumbers offer?
Our most popular plumbing services include correcting low water pressure, replacing pumps and pressure kits, installing or replacing taps, fixing leaks, and cleaning water tanks. Contact our expert team for assistance with these or any other plumbing needs.
What are the different types of water heaters in Dubai?
In some newer developments, a single large solar water heater is installed on the roof, while many apartments and older villas have multiple heaters. Some shared developments may rely on just one larger heater serving the entire community.
A leaking water heater can damage ceilings and cause further property damage, so it’s important to inspect for signs of rust or leaks and contact a professional at the first sign of trouble. Reach out to our expert team for advice on the best water heating solution for your property.
Does Fix It With Us offer any warranties or guarantees on its plumbing services?
Do you offer emergency plumbing services?
Plumbing services are in high demand, so while Fix It With Us will do its best to fit in emergencies, the best way to guarantee emergency response is to sign up for our Essential Maintenance Annual Maintenance Contract where the 90-minute emergency response is guaranteed 24/7 to address urgent electrical issues promptly and safely at any time of the day or night.
What should I do if my water heater is leaking?
A leaking water heater can indicate internal corrosion or a faulty valve. It’s essential to turn off the power supply and water source to the heater and contact a professional plumber immediately to assess and repair the issue.
How can I prevent clogged drains in my home?
Regularly cleaning drains and avoiding disposing of grease, hair, and large food particles can prevent clogs. Installing drain strainers and scheduling periodic professional drain cleaning can also help maintain clear pipes.
What are the signs of a hidden water leak?
Unexplained increases in your DEWA water bills, damp spots on walls or ceilings, musty odors, pumps running continuously, or the sound of water when taps are off can all indicate hidden leaks. If you notice any of these signs, it’s essential to have a professional inspection carried out promptly.
painting Services
Why do most painters charge hourly?
Most painters charge hourly because the time required for a painting job can vary significantly depending on the condition of the walls, the size of the area, and the level of preparation needed. Tasks such as surface cleaning, repairing cracks, sanding, masking furniture, and applying multiple coats of paint can all affect how long the work takes. Charging by the hour allows painters to account for these variables and ensure the job is completed properly without compromising quality. It also provides flexibility if unexpected repairs or additional preparation are required during the project.
Do I Need to Provide the Paint for the Painting Services?
With Fix It With Us, you have the flexibility to either choose specific paint colours and grades or provide the paint yourself. To ensure a smooth project, it’s best to confirm details like paint type and quantity at the start. We can also match or supply paint codes for standard colours used by top developers such as Emaar & Nakheel. Contact the Fix It With Us team today, and we’ll handle villa painting projects of any size efficiently and professionally.
What Do FIX IT WITH US House Painting Services in Dubai Cover?
At Fix It With Us, we handle all the preparation so you don’t have to. Our skilled technicians will carefully take down your curtains, blinds, and pictures, apply painter’s tape, and protect your furniture and floors with professional-grade materials. After the job is done, everything will be cleaned up and returned to its original place, leaving your home ready to enjoy.
What Do FIXIT WITH US Office Painting Services in Dubai Cover?
For office painting projects, Fix It With Us takes care of all the preparation. Our technicians carefully remove blinds and pictures, apply painter’s tape, and protect your furniture and floors with professional-grade materials before starting any work. Once the project is complete, everything is cleaned and returned to its original place. We offer flexible scheduling, including weekends, to ensure minimal disruption to your staff and daily operations.
water tanker cleaning
How much time does it take for water tank cleaning?
Professional cleaning of a standard‑sized water tank typically takes around four hours. To help optimise the remaining water and minimise wastage, please switch off your water supply 24 to 48 hours before your scheduled service. For further details or assistance, feel free to contact the WWFI team — we’re always happy to help with any water tank‑related queries.
How often should I clean my water tank?
Dubai Municipality recommends carrying out water tank cleaning every 6 months. The pump and tank system in Dubai naturally builds deposits that must be removed, so never wait longer than 12 months to have yours cleaned. Contact our expert staff to assist you with any questions you have on water tank cleaning.
What are the health risks of not cleaning my water tank regularly?
How do I know if my water tank needs cleaning?
Signs that your water tank needs cleaning include discoloured or foul‑smelling water, visible sediment buildup, and reduced water pressure. If you notice any of these, it’s best to arrange a professional cleaning. Dubai Municipality recommends cleaning water tanks every six months; however, for most domestic households, an annual cleaning is generally sufficient.
Can I clean the water tank myself?
While basic maintenance can be done at home, professional cleaning ensures thorough disinfection and full compliance with health standards. Our specialist teams are certified by Dubai Municipality and equipped with the right tools, expertise, and approved chemicals to carry out the job safely and effectively.
Is the cleaning process safe for my family and pets?Can I clean the water tank myself?
Yes, we use Dubai Municipality–approved, eco‑friendly disinfectants that are safe for both humans and pets. After cleaning, all residues are thoroughly rinsed out to ensure your water supply remains completely safe.
Sign Up for Our Newsletter
Join Our Community Newsletter
At the start of every month, we share practical tips, property updates, and exclusive discounts with our subscribers. Sign up for insider content designed to help you care for your home and stay ahead of maintenance needs.