Essential Maintenance Contract – Residential
At Fix It With Us, customer satisfaction comes first. We have designed a simple, cost-effective annual home maintenance contract that covers all your essential home services. With year-round AC servicing and 24-hour qualified support for AC, plumbing, and electrical repairs, our Essential Maintenance Contract is among the most comprehensive home maintenance packages in Dubai.
Our highly skilled, fully qualified technicians deliver the same trusted service and workmanship customers expect from Fix It With Us, with the added benefit of 24/7 emergency support, 365 days a year.
New for 2025: Our Essential Maintenance Inclusive package offers even greater value, including everything in the standard contract plus coverage for all AC parts
We also offer a Commercial Annual Maintenance Contract, designed to cover all your requirements and more.
What is Included in Our Annual Essential Maintenance Contract
24/7 Emergency Service & Customer Care
Our Essential Maintenance Contract provides convenient home maintenance services across Dubai, including 24/7 emergency support for AC, plumbing, and electrical issues throughout the year. You also have full access to our customer service call centre, available 24 hours a day, 365 days a year.
Air Conditioner Maintenance Service
Our comprehensive 14-step AC inspection and maintenance service—including full assessment, disinfection, troubleshooting, and resolution—is carried out quarterly. Additionally, any AC issues that arise throughout the year are promptly repaired as part of our service
Electrical Inspections & Repairs
Our annual service is carried out by certified technicians and includes checking for loose wiring, overloaded circuits, and potential fire hazards. Our team also remains on standby for any ad-hoc repairs or emergency issues that arise throughout the year, all of which are covered under your Essential Maintenance Contract.
Plumbing Inspections & Repairs
Our comprehensive annual plumbing inspection is conducted by experienced professionals and includes checks for hidden leaks, clogged drains, faulty fixtures, and water pressure issues. Any additional plumbing problems that arise throughout the year are covered under your emergency support.
WANT EVEN MORE COVERAGE?
Try the Essential Maintenance Inclusive Contract
If you want the same trusted service with even greater value, our all-inclusive AC parts package may be ideal for you. It includes everything in the standard Essential Maintenance Contract—regular AC servicing, plumbing and electrical checks, and 24/7 emergency support—plus all AC hardware parts and consumables. This means fewer surprises, less hassle, and complete peace of mind throughout the year.Over time, AC parts can cause unexpected headaches for both your cooling system and your budget. With our new parts-inclusive contract, Fix It With Us offers a predictable, all-inclusive solution: no surprise AC bills, just reliable service and comprehensive coverage.Currently available in select communities—ask us if it’s available in yours!
Why Choose Our Annual Essential Maintenance Contracts
24/7/365 customer care and emergency assistance
Emergency response within 90 minutes to your doorstep
Free labour for replacement AC, electrical, and plumbing hardware
Free small parts and consumables (see contract for details)
12-month warranty on all supplied parts
Fixed discounts on additional services throughout the year
Significantly reduced spend on essential maintenance services
Unrivalled local expertise with over 15 years of experience
Flexible monthly payment options
Benefits of an Annual Home Maintenance Contract
No more spending time searching for reliable service providers. Fix It With Us takes the hassle out of all general maintenance needed to keep your property in excellent condition and protect its value. Our annual home maintenance contract bundles essential services at a discounted rate, offering significant cost savings. By identifying and resolving issues early, we help prevent bigger, more expensive problems. All services comply with municipality requirements and follow strict safety standards.
Landlord
In addition to the advantages for homeowners, Fix It With Us’ annual Essential Maintenance Contract takes the stress out of managing your rental properties. Tenants won’t need to contact you for every maintenance issue. From malfunctioning AC units and electrical faults to leaky taps, our team handles all problems promptly and efficiently. For landlords managing multiple properties, the contract provides a single point of contact, streamlining communication and making maintenance management far easier.
Tenant
Many assume annual maintenance contracts are only for homeowners, but they are equally valuable for tenants. An Essential Maintenance Contract from Fix It With Us helps you meet your tenant maintenance responsibilities while saving time and effort. No more chasing landlords, property managers, or service providers for every issue. By addressing and preventing problems early, you save money and help protect your deposit, increasing the likelihood of receiving the full amount when you move out.
Instant Quote Calculator
Instant Quote Calculator
The quote is based on standard operating hours and includes three AC services per year. Businesses operating 24/7 will require an additional annual service.
Essential Maintenance
What specifically is included in an air conditioner maintenance service?
An AC service by Fix It With Us follows a comprehensive 14-point process, including full assessment, disinfection, troubleshooting, and resolution. Under your annual contract, all AC issues are fully covered, with no hassle.”
What isn't included in an AC service?
Replacement of parts is not included under your annual contract and will be charged separately. Fix It With Us provides a 12-month warranty on all supplied parts, sourced exclusively from reputable manufacturers. Duct and coil cleaning or maintenance is also not covered under your annual contract but is available at a 20% discount.”
Why isn't duct and coil cleaning included in the contract?
Are all plumbing and electrical issues covered with no exceptions?
Yes, our team will provide full troubleshooting and resolution for any plumbing or electrical faults that occur during the year. You will only be responsible for the cost of part replacements if needed, all of which are covered under warranty by Fix It With Us. Please note that faults external to your property’s plumbing or electrical systems—such as underground leaks or issues related to neighboring properties—are not covered under the contract.
Are there any other costs I need to know about?
As a non-emergency service, water tank cleaning is charged separately, with a 25% discount applied. Handyman tasks, including shelving, furniture assembly, and decorating, are also chargeable separately—though the call-out fee is waived, saving you AED 100 on every job we complete.
Aren't maintenance contracts just for home owners?
While annual maintenance cover is an obvious choice for homeowners managing their property, Fix It With Us has seen a significant increase in tenants taking out annual contracts over the past three years. Our customers value peace of mind, whether they rent or own, and with contracts often reducing a household’s annual maintenance costs by up to half, they also make strong financial sense.
With benefits for both owners and occupiers, many landlords choose to cover maintenance contracts fully or partially. A contract minimises the need for tenant-landlord coordination and cash transfers, providing a stress-free, clearly-defined year. Shared contracts can also be arranged, with Fix It With Us facilitating dual communications and split payments on request.
Aren't contracts just a way for companies to charge more for unnecessary add-ons?
Fix It With Us maintains fully transparent pricing to ensure you enjoy the significant savings offered by our contract. All AC and household emergencies are covered, leaving no opportunity for upselling or additional charges. Non-emergency services are available at your discretion, with discounts applied throughout the contract term, as outlined in the accompanying table.
How can FIWU offer such big discounts to contract customers?
An annual contract functions as a loyalty program. When customers sign up, Fix It With Us can plan all agreed work for the year in advance, reducing the need to compete for ad-hoc jobs. A guaranteed customer base allows us to schedule our teams efficiently by due date, location, and job size, while also benefiting from economies of scale on materials such as refrigerant gas and tools. This operational efficiency enables us to offer contract customers significant savings, while delivering the same industry-leading service. It’s a true win-win for both our customers and our business.
Why should I choose We Will Fix It over a competitor?
High-Quality Materials – We use locally produced, top-grade refrigerant gas to help prevent future breakdowns, with all materials recycled for environmental benefit.
Skilled Technicians – Our jobs are done right the first time by fully trained and qualified AC technicians, ensuring maximum competency and reliability.
Genuine Parts & Modern Equipment – We source only authentic parts, invest in market-leading cleaning systems, and adhere to best-practice repair standards.
Transparent Pricing – Unlike competitors, our contracts have no hidden costs; all agreed work is included, with no surprise labour charges.
Proven Track Record – With over 15 years of service, more than 554,000 customers, and 22,180,000 completed jobs, our reputation is among the most trusted in the region.
What happens if I have an Emergency Overnight?
Fix It With Us has a dedicated call centre staffed 24/7. In the event of an emergency, our technicians will arrive within 90 minutes, anytime day or night.
What happens if I move or need to cancel my contract?
If you move, you will not be penalised. The remaining pro-rata value of your old contract can be applied toward a new 12-month contract at your new property. Should you wish to cancel your contract, a pro-rata refund will be issued, less a 25% retainer to cover initial costs for customer care, labour, and materials. You will receive 75% of the remaining contract value as a refund.
We chose to renew our maintenance contract with Fix It With Us because of the on-site teams. They are always friendly, professional, and fully equipped with the right tools. On several occasions with larger issues, the team stayed on-site until the problem was fully resolved—rather than immediately recommending costly replacements. This demonstrates that they genuinely focus on resolving issues, not just upselling unnecessary services.
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